Contact Information

Last updated: May 2026

Business Details

Company Name: KD Competitions 

Trading Name: KD Competitions

Website: kdcompetitions.co.uk

Email:info@kdcompetitions.co.uk

Registered Office: KD Competitions, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Registered in: England and Wales (17243787)

How to Contact Us

General Enquiries For general questions about our competitions, your account or anything else please email us at info@kdcompetitions.co.uk. We aim to respond to all enquiries within 24 hours, 7 days a week.

Winner Enquiries If you believe you have won a prize or have a question about a prize claim please email info@kdcompetitions.co.uk with the subject line Winner Enquiry — [Your Name].

Payment and Order Issues For any issues relating to payments, charges or orders please email info@kdcompetitions.co.uk with your order number and we will investigate promptly.

Responsible Play For responsible play support including spend limits, breaks and self-exclusion please visit our dedicated page at kdcompetitions.co.uk/pages/responsible-play or email info@kdcompetitions.co.uk with the subject line Responsible Play.

Press and Media For press enquiries please email info@kdcompetitions.co.uk with the subject line Press Enquiry.

Response Times

Enquiry Type Response Time
General enquiries Within 24 hours
Winner notifications Within 24 hours
Complaints Within 2 working days
Refund requests Within 2 working days
Responsible play requests Within 24 hours
Self-exclusion requests Within 24 hours
Data subject requests Within one calendar month

Complaints

If you are unhappy with any aspect of our service please contact us at info@kdcompetitions.co.uk with the subject line Formal Complaint. We will:

  1. Acknowledge your complaint within 2 working days
  2. Investigate your complaint thoroughly and fairly
  3. Provide a full written response within 5 working days
  4. Escalate internally if required and update you on progress

If you remain dissatisfied after our complaints process you may contact:

Citizens Advice Consumer Service Telephone: 0808 223 1133 Website: www.citizensadvice.org.uk

Trading Standards Via Citizens Advice or your local council

Responsible Play Support

If you need help with responsible play or are concerned about your participation in competitions please contact us or reach out to one of the following free support services:

GamCare Free confidential support for anyone affected by problem gambling or excessive competition entry. Telephone: 0808 8020 133 Website: www.gamcare.org.uk Available 24 hours a day, 7 days a week

BeGambleAware Free information, advice and support. Telephone: 0808 8020 133 Website: www.begambleaware.org

Gamblers Anonymous UK Peer support groups across the UK. Website: www.gamblersanonymous.org.uk

Gordon Moody Association Residential treatment and therapy for problem gambling. Website: www.gordonmoody.org.uk

Data Protection and Privacy

For any questions about how we handle your personal data, to make a Subject Access Request or to exercise any of your data protection rights please email info@kdcompetitions.co.uk with the subject line Data Protection Request.

For more information please read our full Privacy Policy at kdcompetitions.co.uk/policies/privacy-policy.

Information Commissioner's Office (ICO) If you have concerns about how we handle your data you have the right to complain to the ICO. Telephone: 0303 123 1113 Website: www.ico.org.uk

Legal Information

KD Competitions operates prize competitions under UK law in compliance with:

  • Consumer Protection from Unfair Trading Regulations 2008
  • Consumer Rights Act 2015
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Gambling Act 2005 (free entry route)
  • Privacy and Electronic Communications Regulations 2003 (PECR)
  • DCMS Voluntary Code of Good Practice for Prize Draw Operators (November 2025, updated February 2026)

All competitions include a free postal entry route in compliance with the Gambling Act 2005 ensuring our competitions are classified as prize competitions and not lotteries.

KD Competitions operates in line with the DCMS Voluntary Code of Good Practice for Prize Draw Operators, published by the Department for Culture, Media and Sport in November 2025 and updated in February 2026. The Code sets standards for player protection, transparency and accountability across the UK prize draw sector. Our player protection measures including spend limits, account suspensions and self-exclusion tools are available at kdcompetitions.co.uk/pages/responsible-play.

Useful Links

This Contact Information page was last reviewed in May 2026 and meets the requirements of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.