Refund Policy

Last updated: May 2026

Overview

KD Competitions operates prize competitions under UK law. This Refund Policy explains your rights regarding ticket purchases and is written in compliance with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Protection from Unfair Trading Regulations 2008.

Please read this policy carefully before purchasing tickets. By completing a purchase you confirm that you have read and understood these terms.

Our Details

KD Competitions, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Registered in: England and Wales (17243787)

Email: info@kdcompetitions.co.uk

Website: kdcompetitions.co.uk

No Right to Cancel — Digital Content

Under the Consumer Contracts Regulations 2013, consumers ordinarily have a 14-day right to cancel distance contracts. However, this right does not apply to digital content where the consumer has expressly consented to the supply beginning immediately and acknowledged that their right to cancel is lost upon delivery.

When you purchase competition tickets on KD Competitions:

  • Your ticket entry is processed and delivered immediately upon payment confirmation
  • Your instant win result is revealed immediately upon purchase
  • You expressly consent to immediate supply at the point of checkout
  • Your right to cancel under the Consumer Contracts Regulations is therefore lost at the point your ticket is issued and your result is revealed

For this reason competition tickets are non-refundable once purchased except in the circumstances set out below.

Payment Restrictions

In line with the DCMS Voluntary Code of Good Practice for Prize Draw Operators (November 2025), KD Competitions does not accept credit card payments on instant win draws. All purchases must be made using a debit card. This restriction is in place to protect our customers and ensure responsible play in line with the Code.

If a payment is processed using a method not permitted under our payment terms we reserve the right to cancel the order and issue a full refund.

When You Are Entitled to a Refund

We will issue a full refund in the following circumstances:

1. Competition Cancelled by KD Competitions If we cancel a competition before the closing date for any reason, all ticket holders for that competition will receive a full refund to their original payment method within 5–10 working days.

2. Duplicate Payment If you have been charged more than once for the same order due to a technical error, we will refund all duplicate charges in full within 5 working days of the error being identified.

3. Technical Error Preventing Entry If a verified technical fault on our platform prevented your entry from being registered despite payment being taken, we will either refund your payment in full or allocate your entry at your preference.

4. Competition Does Not Run If a competition fails to reach its closing date or ticket limit and we are unable to proceed with the draw, all ticket holders will receive a full refund within 5–10 working days.

5. Fraud or Unauthorised Transaction If you believe your payment details were used fraudulently to purchase tickets on our platform without your authorisation, please contact us immediately at info@kdcompetitions.co.uk and we will investigate and refund accordingly.

6. Payment Made Using a Prohibited Method If a payment is processed using a method not permitted under our terms (for example a credit card on an instant win draw) we will cancel the order and issue a full refund within 5 working days.

Circumstances Where Refunds Are Not Issued

Refunds will not be issued in the following circumstances:

  • You changed your mind after purchasing tickets
  • You did not win the competition
  • You entered the wrong competition by mistake
  • You were dissatisfied with the prize on offer
  • You failed to read the competition terms before entering
  • Your postal entry was not received in time
  • You were disqualified for breaching competition rules
  • You request a refund after your instant win result has been revealed

How to Request a Refund

If you believe you are entitled to a refund under the circumstances listed above please contact us as soon as possible:

Email: info@kdcompetitions.co.uk Subject line: Refund Request — [Your Order Number]

Please include the following in your message:

  • Your full name
  • Your email address used at checkout
  • Your order number
  • The competition name
  • The reason for your refund request

We aim to respond to all refund requests within 2 working days and to process all approved refunds within 5–10 working days of approval.

Refund Method

All approved refunds will be returned to the original payment method used at the time of purchase. We are unable to refund to a different card or payment method.

Refund processing times after approval:

Payment Method Expected Timeframe
Debit Card 3–5 working days
PayPal 1–3 working days
Other methods Up to 10 working days

Chargebacks

We take chargebacks seriously. If you raise a chargeback with your bank or card provider without first contacting us, we reserve the right to:

  • Suspend or permanently close your KD Competitions account
  • Disqualify any pending competition entries
  • Dispute the chargeback with supporting evidence

We always encourage customers to contact us directly first as we are committed to resolving issues fairly and promptly.

Consumer Rights

Nothing in this policy affects your statutory rights under UK law. If you believe we have treated you unfairly you have the right to:

  • Contact the Citizens Advice consumer helpline on 0808 223 1133
  • Refer your complaint to Alternative Dispute Resolution (ADR) via a certified ADR scheme
  • Take action through the UK courts if necessary

For complaints about unfair trading practices you may also contact your local Trading Standards office.

Complaints Procedure

If you are unhappy with our response to your refund request please escalate your complaint by emailing info@kdcompetitions.co.uk with the subject line FORMAL COMPLAINT. We will acknowledge your complaint within 2 working days and provide a full written response within 5 working days.

Responsible Play and Refunds

In line with the DCMS Voluntary Code of Good Practice for Prize Draw Operators, customers who have submitted a self-exclusion or account suspension request will not be able to make new purchases during their exclusion or suspension period. Any purchase attempts made during an active exclusion period will be cancelled and refunded in full within 5 working days.

If you wish to self-exclude or take a break please visit our Responsible Play page at kdcompetitions.co.uk/pages/responsible-play before making any further purchases.

Contact Us

For any questions about this policy please contact us:

KD Competitions, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: info@kdcompetitions.co.uk Website: kdcompetitions.co.uk

This Refund Policy was last reviewed in May 2026 and is compliant with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Protection from Unfair Trading Regulations 2008 and the DCMS Voluntary Code of Good Practice for Prize Draw Operators (November 2025, updated February 2026).